All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur due to reasons beyond our control.
Shipping charges for your order will be calculated and displayed at checkout. You can see the up to date shipping costs when placing the order.
You can skip the shipping fees with free local pickup at Kerkkolankatu 17, 05800 Hyvinkää, Finland. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. Our warehouse pickup hours are 8am to 4pm on Monday to Friday. Please have your order confirmation email with you when you come.
We offer international shipping to most countries. Shipping charges vary depending on the chosen delivery method and country. Shipping charges for your order will be calculated and displayed at checkout. You can see the up to date shipping costs when placing the order.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rakennuskemia Oy is not responsible for these charges if they are applied and are your responsibility as the customer.
All international orders are processed within 3 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. International delivery times vary depending on the customs and chosen delivery company. Delivery delays can occasionally occur due to reasons beyond our control.
Please make sure the products and product markings comply with the local regulations for road/cargo safety.
When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check your order’s status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@rakennuskemia.com with your name and order number, and we will look into it for you.
Our Refund Policy provides detailed information about options and procedures for returning your order. We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@rakennuskemia.com with your order number and provide us with information about the products condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@rakennuskemia.com.
